He is the best carpenter in town

Terms and Conditions

Businesses

  1. By ‘businesses’ we are referring to companies and trades people that have chosen to use Cornish Traders to promote themselves online via www.cornishtraders.com and affiliated social media platforms.
  2. Cornish Traders is not responsible for any false or misleading advertising on your behalf.
  3. Cornish Traders is not responsible for any insurance claims made by your customers.
  4. All businesses that are registered with Cornish Traders are expected to arrange their own public liability and business insurance where necessary.
  5. At Cornish Traders you will not be fixed into a contract. By signing up with Cornish Traders you are agreeing to a month to month advertising campaign with us. You can stop any direct debit payments yourself via online banking, telephone banking or in your local branch. We take no responsibility for cancelling direct debits.
  6. Cornish Traders does not offer refunds to businesses under any circumstances and is not responsible in any way for the running of your business.
  7. By signing up to www.cornishtraders.com you are giving permission for Cornish Traders to use your logo and company name in social media, radio and paper advertising campaigns when required by Cornish Traders.
  8. Where possible, we proof-read any content submitted by businesses. However, we accept no responsibility for spelling or grammatical errors that can be found on logos, websites or advertisements that are not created by Cornish Traders. Please check all content carefully before submitting it to be published.
  9. By signing up to the direct debit of your selected package you fully accept and agree to the terms stated above.

Customers

  1. By ‘Customers’ we are referring to individuals who choose to use www.cornishtraders.com and all affiliated social media pages to look for businesses. ‘Customers’ also refers to individuals who have used businesses advertised on www.cornishtraders.com and choose to leave a review for one of those businesses on the website or via an affiliated social media platform.
  2. Cornish Traders is not responsible for any false or misleading advertising made by businesses.
  3. Cornish Traders is not responsible for any insurance claims made by customers.
  4. All businesses that are registered with Cornish Traders are expected to arrange their own public liability and business insurance where necessary. Customers are responsible for checking that a business is fully insured before they arrange for the business to commence work.
  5. Complaints against any business must be taken up directly with the business in question or the appropriate regulator. You can also visit gov.uk/find-local-trading-standards-office to identify your local trading standards office if you believe a business to be operating illegally.

 

Cornish Traders Ltd Application and Verification Process Policy

 

  1. Application Submission

New applicants submit required information through our website link cornishtraders.com/join

  1. Initial Review

Our team reviews new applications for any online trace and cross reference phone numbers and email addresses for accuracy. If any of the initial basic information is missing, the applicant is sent an email to request this. If it appears that a business is based outside of Cornwall, they are sent an email to check this.

  1. Phone Call to Business Owner

A member of our team call and speak with the business owner to gather additional details:

  • Date that the business was established
  • Address / Registered Business Address
  • Size of business and number of staff
  • Business hours
  • Website (If Applicable)
  • Services offered
  • Where can their logo be found?
  • Online Trace: Social Media, Google Business, Online Review Platforms
  • Membership of any relevant bodies
  • Details of any legally required registrations (see below)

 

  1. Checks and Validation: We may conduct additional checks, including:
  • Identity verification as deemed necessary
  • Business registration confirmation (Companies House)
  • Online presence or reputation checks

Essential Requirements for Specific Trades:

Gas Engineers: All gas engineers must be registered with the GasSafe Register  www.gassaferegister.co.uk

Electricians: All electricians carrying out notifiable work must be registered with the Competent Persons Scheme (NAPIT, NICEIC)  www.electricalcompetentperson.co.uk

Waste Removal Companies: All members offering waste removal as a service must be registered as an Upper Tier Licence holder with the Environment Agency https://environment.data.gov.uk/public-register/view/search-waste-carriers-brokers

Oil Engineers (Heating Oil): All heating engineers working with oil systems must be registered with OFTEC  www.oftec.org

  1. Approval or Rejection:

Members meeting all requirements are approved and a listing is built by the web development team to appear on cornishtraders.com

Members who fail verification are notified with reasons and, where possible, given the opportunity to resubmit.

  1. Record-Keeping

All verification records are stored where necessary, securely in line with data protection regulations.

  1. Ongoing Monitoring

Members found to be in breach of standards may be suspended or removed from the platform.

Feedback from customers and other members is monitored to identify potential quality issues. This includes the moderated review system that is in place at CornishTraders.com

CornishTraders.com reserves the right to remove any member from the platform if they are found to be offering poor customer service, engaging in dangerous practices, have neglected their insurance and public liability obligations or if they are found to be behaving illegally in any manner.

  1. Appeals Process

If a member disagrees with a verification decision, they may submit an appeal to Emma-Jayne Johnson

Appeals are reviewed impartially, and a final decision is communicated within 21 days

  1. Confidentiality

All member information collected during verification is kept confidential.

Data is handled in line with GDPR or relevant data protection regulations.

  1. Policy Review

This policy will be reviewed annually or whenever business practices or regulations change.

Updates will be communicated to members as necessary.

Approval:

Date:                     2nd December 2025

Position:              Operations Manager

 

Cornish Traders Ltd GDPR / Data Protection Policy

Purpose

Cornish Traders Ltd is committed to protecting the privacy and personal data of our employees, members, clients, and customers. This policy outlines how we collect, use, store, and protect personal data in line with the General Data Protection Regulation (GDPR) and relevant data protection laws.

  1. Scope

This policy applies to all personal data processed by:

  • Employees and contractors
  • The company Director(s)

It covers all types of personal data, including:

  • Names, addresses, and contact details
  • Payment or financial information
  • Business and professional information
  • Online and digital identifiers (e.g., email addresses, IP addresses)

 

  1. Data Protection Principles

Cornish Traders Ltd commits to processing personal data in accordance with GDPR principles:

  1. Lawfulness, fairness, and transparency – Data is processed lawfully, fairly, and transparently.
  2. Purpose limitation – Data is collected only for specified, legitimate purposes.
  3. Data minimisation – Only necessary data is collected.
  4. Accuracy – Data is kept accurate and up-to-date.
  5. Storage limitation – Data is retained only as long as needed.
  6. Integrity and confidentiality – Data is protected against unauthorised access, loss, or damage.
  7. Accountability – The business is responsible for compliance and can demonstrate it.

 

  1. Lawful Basis for Processing

We process personal data based on one or more of the following lawful bases:

  • Consent from the individual
  • Contractual necessity (e.g., providing services)
  • Legal obligations
  • Legitimate interests, provided they do not override individuals’ rights

 

  1. Data Collection and Use

We collect personal data:

  • Directly from individuals (e.g., via forms, emails, contracts)
  • From third parties where legally permissible

Data is used only for legitimate business purposes, including:

  • Providing services to members and customers
  • Managing employee records
  • Marketing and communication (where consent is obtained)
  • Compliance with legal obligations

 

  1. Data Sharing

Personal data will not be shared with third parties without consent, unless legally required.

Data may be shared with service providers (e.g., payment processors, IT services) under strict agreements to ensure GDPR compliance.

 

  1. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure storage of physical and digital records
  • Encryption of sensitive data where applicable
  • Access controls limiting who can view or process personal data
  • Staff training on data protection responsibilities

 

  1. Data Subject Rights

Individuals have the right to:

  • Access their personal data
  • Request correction of inaccurate data
  • Request erasure (the “right to be forgotten”)
  • Object to processing or request restriction
  • Data portability (receive data in a structured, commonly used format)
  • Withdraw consent where processing is based on consent
  • Requests should be submitted to Data Protection Officer. Responses will be provided within one month of receipt, as required by GDPR.

 

  1. Data Breach Procedure

In the event of a personal data breach:

  1. Report immediately to the Data Protection Officer / designated manager
  2. Assess the severity and risk to individuals
  3. Notify the relevant supervisory authority within 72 hours if required
  4. Inform affected individuals if there is a high risk to their rights and freedoms
  5. Document the breach, actions taken, and lessons learned

 

  1. Retention and Disposal

Personal data is retained only as long as necessary for the purpose collected.

Data no longer required is securely deleted or anonymised.

 

  1. Training and Awareness

All employees and contractors will receive training on GDPR compliance and data protection responsibilities.

Training will be refreshed regularly to ensure ongoing compliance.

 

  1. Review

This policy will be reviewed annually or whenever legislation, business practices, or data processing activities change.

 

Date:                     2nd December 2025

Position:              Operations Manager, Cornish Traders Ltd             Designated Data Protection Officer

 

Cornish Traders Ltd Complaints Procedure

 

Purpose

Cornish Traders Ltd is committed to providing high-quality services and maintaining a safe, professional environment. This procedure ensures that complaints from employees, paying members, or customers are handled fairly, promptly, and consistently.

 

  1. Scope

This procedure applies to:

  • Employees, directors and contractors
  • Paying members and clients
  • Customers and members of the public

It covers complaints relating to:

  • Harassment, discrimination, or bullying
  • Service delivery or business practices
  • Safety, safeguarding, or ethical concerns
  • Any other issue affecting individuals’ experience with our business

 

  1. Guiding Principles

 

Cornish Traders Ltd will:

  • Take all complaints seriously
  • Investigate complaints impartially and confidentially
  • Respond in a timely and professional manner
  • Ensure that complainants are not treated unfairly or face retaliation
  • Provide clear information on how complaints are handled

 

  1. How to Make a Complaint

 

Complaints can be submitted:

 

A) Via the review system

Customers of a registered member can leave a review on the dedicated listing for that business at CornishTraders.com. The system is modified and a member of the team will initially make email contact with the customer using the address provided.

B) In writing: Email to sean@cornishtraders.com or Whatsapp 01752 922462

C)Verbally by phone to Cornish Traders Office 01752 922462

 

All complaints (b) should include:

Your name and contact details

Details of the complaint (what happened, when, who was involved)

Any supporting evidence or documentation

4. Complaint Handling Process

  1. Acknowledgment

Complaints will be acknowledged within 5 working days of receipt.

  1. Assessment and Investigation

The designated officer will review the complaint and decide on the next steps.

Investigations may include interviews, document reviews, and gathering evidence.

  1. Resolution

A response will be provided within 15 working days

The response will outline findings, actions taken, and any further steps.

  1. Escalation

If the complainant is not satisfied with the outcome, they may request a review by the operations manager

The decision of the review is final within the business.

 

  1. Confidentiality

 

Complaints will be handled confidentially and only shared with those involved in the investigation.

Information will be stored securely in line with GDPR

 

  1. Record-Keeping

 

All complaints and outcomes will be documented.

Records will be used to identify trends and improve business practices.

 

  1. Support for Complainants and Respondents

 

Both complainants and individuals involved in complaints may request support or guidance from the designated officer.

Reasonable adjustments will be made to ensure everyone can participate safely in the process.

 

Approval:

 

Signed:                 Sean Johnson

Date:                     2nd December 2025

Position:              Director

 

 

Cornish Traders Ltd Safeguarding Policy

 

Policy Statement

Cornish Traders Ltd is committed to providing a safe and supportive environment for all employees, paying members, and customers. Safeguarding is everyone’s responsibility, and the welfare of individuals is our priority.

We aim to protect people from harm, abuse, neglect, exploitation, and unsafe practices, and to ensure that everyone in contact with our business can do so in a secure, respectful, and professional environment.

 

  1. Scope

This policy applies to:

  • All employees, contractors, and volunteers
  • Paying members and clients of our advertising services
  • Customers and members of the public who interact with our business
  • It covers all activities related to our business, including in-person interactions, online communications, events, and digital platforms.

 

  1. Principles

Cornish Traders Ltd will:

  • Treat all individuals with respect and dignity
  • Take all concerns about safeguarding seriously and respond promptly
  • Promote a culture where safeguarding issues can be openly discussed
  • Comply with all relevant legal requirements and best practices
  • Ensure all staff are trained to identify and report concerns

 

  1. Responsibilities

Management

  • Ensure safeguarding is integrated into business operations
  • Provide training and resources to employees
  • Respond to concerns in line with this policy

 

Employees and Contractors

  • Maintain a professional, respectful approach
  • Be alert to signs of abuse, harassment, or unsafe practices
  • Report safeguarding concerns immediately

 

Members and Customers

  • Respect the rights and safety of others
  • Report any concerns or incidents

 

  1. Identifying Risks

Potential risks may include:

  • Harassment, bullying, or discrimination
  • Abuse or exploitation (physical, sexual, psychological)
  • Unsafe digital practices (data breaches, phishing, scams)
  • Fraud or unethical behavior

 

  1. Reporting Concerns

If a safeguarding concern arises:

  1. Report the incident to Emma-Jayne Johnson immediately
  2. Record the details of the concern factually (date, time, people involved, description)
  3. The designated officer will assess the situation and take appropriate action, which may include:
  • Internal investigation
  • Referral to external authorities (police, regulators, safeguarding boards)
  1. All reports will be treated confidentially and sensitively

 

Contact for Reporting:

Operations Manager

emma@cornishtraders.com    01752 922462

 

  1. Data Protection

All information relating to safeguarding concerns will be handled in line with GDPR to ensure confidentiality and security.

 

  1. Training

All employees and contractors will receive safeguarding training relevant to their role

Training will be refreshed regularly to ensure awareness of emerging risks and best practices

 

  1. Monitoring and Review

This policy will be reviewed annually or sooner if legislation or business practices change.

Feedback from staff, members, and customers will inform improvements.

 

Approval:

Signed:                 Sean Johnson

Date:                     02/12/25

Position:              Director